How a custom order works, step by step
From the first message to the finished piece: what we confirm, what you approve, and when production starts.
It begins with a message: the piece you have in mind, the occasion, your size and any reference photos. We reply with what is possible, what it would cost and how long it takes.
Before production we send the final specification in writing, including metal, finish, length and engraving text. Nothing is cut or cast until you confirm that description.
Once confirmed, the piece goes into production and the specification cannot be changed. If something arrives damaged or does not match what you approved, send photos within 14 days and we will arrange a remake, replacement or refund.
Still have a question about this? Start a chat from the button in the corner and we will reply within 2 business days.
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