Studio news: what happens to your photo before production

Every photo order goes through the same check before anything is made. We look at the original file, not a screenshot, and judge whether the face will still read at pendant size once the picture is cropped to the shape you chose.

If the photo will not hold up, we say so and explain why — too small, too dark, or too much empty background — and ask for another one. If it will work, we send a layout showing the crop, the pendant shape and, for text pieces, the lettering and line breaks.

Nothing goes into production until you approve that layout. It is the last point where a change is easy, so it is worth reading the preview carefully rather than glancing at it.